Unroyal Service

Its Ironic how when you call in the call Centre you're asked how one can make your day royal. so I called in to get my clients confirmation of cover letter amended and I spoke to a Micheal in the clients services department. He had to call the client first before he could make any amendments to the policy.

He placed me on hold for less than 5 seconds came back to me and said the clients phone is on voicemail. I then told him to try the alternative number the client gave and he put me on hold again for less than 5 seconds and told me the alternative number is also on voicemail.

I then wanted to ask him what the way forward would be because the client id driving a car that is not yet covered and that is not fair to the client or the dealer but all he was interested in telling me was that he deals with such situations everyday without waiting to hear me out. and told me theres nothing he can do.

I called the client after putting the phone down and the client answered after the second ring. now how is king price treating the customer fairly? how is king price making the clients experience with them royal???

I work for a dealer and after such experience with them how am I supposed to now refer my clients to king price if this is the type of service they give?

There was nothing royal about the service I got from Michael and I don't think the service my client is getting from them is royal.