Unresolved claim: King Price

On 2018-03-17 my son was involved in an accident with my vehicle ( King Price claim no : Claim no : CKP ********** /3 ). The accident was caused by other parties who bumped into my vehicle from the rear. The assessor from King Price came to interview me and my son in respect of accident( no fault of mine or my son). All the necessary forms, photos and documentation have been submitted to the accessor, including the accident form which cost me R288. I even filled a document giving King Price permission to do an ITC check on me, give them permission to check tracker company history and my previous insurance. I had no objections to any of these requests as I had nothing to hide. More than two weeks have passed and I still did not obtain any authorisation from King Price for repairs to be affected on my vehicle. The assessor apparently is attempting to find any piece of evidence to repudiate my claim ( which is no fault of mine or my son.) The assessor even went to such an extend to check if my cars are in reality parked in a lock up garage. The assessor is even questioning why my vehicle has done so high mileage from January 2015 to March 2018. The only fault that the assessor found in my claim is failing to disclose previous accidents, of which I disclosed only two. I could not recall other incidents, prior to 2015, which could prejudice my claim. The assessor is also the claims clerk from King Price. As a result of his stalling with the claim process I am being severely prejudiced. I had taken the initiative to call the other insurance party ( Outsurance) to submit a third party claim. Although I am no client of Outsurance, they submitted the necessary forms for me to submit a claim. I was an ex client of Outsurance and I now regret cancelling my insurance of more than 13 years with them to save on insurance premiums. I was still treated like a valued client even though I no longer deal with them. When I was with Outsurance my claim was dealt in maximum 3 days time. This was my first accident of which I submitted a claim to King Price and assessor is trying by all means to repudiate claim even though the accident was caused by an Outsurance client. I am so grateful to Anneline and Chantel from the Outsurance Legal department who are so understanding, courteous and so professional. While King Price assessors are "dragging their feet" to process claim Outsurance legal Dept are already ready to assist me with any eventuality.