Unreliable Insurance Company

I logged a home assistance claim (***) last night inquiring URGENT plumbing assistance and was told that assistance will come in the morning and I had to switch off water from the main switch which meant that I do not have water supply in the entire house for the duration of my wait. Well this morning I received a call around 08h:00 from King Price informing that assistance is on its way and will be able to help at 09h:00. I have since been waiting and have also informed my employer that I will only be able to make it to work around 11h:00. It is now 11h:20 and I am still waiting for the plumber which means that I am going to loose a day wages. I called the insurance around 10h:00 this morning and was sent from pillar to post until I ran out of airtime and my insurance didn't even bother to come back to me to explain what is the hold up. I know King Price you can do better that this. Please treat clients in the same manner that you expect to find your monthly premiums in their accounts