1 reviews | Active since Jul 2024
Unprofessionalism of King Price Insaurance
My experience with King Price was the worst thing I have ever experienced. Beginning of this year there was flooding in the area i live in. The road had completely flooded and the water rose, I was unable to see and was pulled in by the current this caused the entire car to shut down and get water logged. I had called a tow truck company to assist who later took my car to the designated place given by the insurance. King Price had sent my car to an auto body shop in Stamford Hill, to which they "redid" the entire car and engine leaving me without a car for 2 and a half months with no transport to get to work in Westville. I had made numerous calls to which finally I was told to visit the auto body shop and pick my car up. The day i thought I would fetch my car all ready I arrive at the shop with the entire bonnet and grill not attached. They made me wait whilst they did this although they had the car for 2.5 months. Be aware I am well educated in the field of cars therefore I did an inspection before taking the car to find that the only work done on the car was the body and the entire engine was flooded the oil had been mixed with water that formed a sludge and every part of the engine had water in it. I had called the guys at the auto shop and they had told me that King price had asked them to flush the engine and do the body work. I had then called the agent of King Price and explained that I will not take my car and that I will meet him at Stamford Hill the next day. The next day the guy from King price had spoken to us and we had asked him to view the engine and see the that water had mixed into the oil and other parts of the car. This agent insisted that the car is road worthy and I would need to take it. Note he stated that it is safe to drive and that there is nothing wrong with the car and I could take my family in it. The agent had argued that I could drive to Westville everyday with water mixed in the oild and nothing would happen. Bare in mind that apart from the engine being completely damaged the paint work did not match, the grill bought was plastic and matte yet I had a chrome finish and the lights of the car were not fitted properly but according to king price my car was like brand new. I stood my ground and refused to take the vehicle. The agent had called a guy from their head office who I took off with over phone as they insisted they would not do anything. I had requested for a courtesy car until the entire process was completed and I left that autoshop without my vehicle. Never in my life have I seen such an unprofessional insaurance company. King price does not care about good customer service and they do not put the safety of their customers first as they stated the car was road worthy according to the "professional" mechanic they had brought who kept quiet when I showed the sludge in the vehicle. I would not recommend this insurance to anyone. In fact they shouldn't even be running I wasted all my hard earned money on them. They are an absolutely ********** company. I wouldn't even rate them the one star.
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We are unable to trace any policy with any of the details you have provided this website. We kindly request that you or the policy holder email your detailed concerns to *** with the policy holders details in order for us to assist further.
