Unprofessional and Unfair Claims Handling by King Price Insurance

I’m extremely disappointed with the way King Price Insurance has handled my recent home content claims. Their lack of proper due diligence, unfair rejections, and rude claims department have left me frustrated and without resolution.

Here’s what happened:

First Claim – Rejected Unfairly My first claim was rejected with the reason cited as "wear and tear," despite clear visible damage. No proper investigation was done, and I believe the rejection was unjustified.

Second Claim – Rejected Due to Their Debit Error My second claim was rejected because King Price claimed my debit order was unpaid. In reality, they debited my account on the wrong date and split the debits without informing me. There has never been a time when my Car Insurance and Home Content Insurance payments were separated, and that was not part of the initial agreement. The agreed-upon arrangement was for a single debit on the 25th of each month, which I have always adhered to. Their error should not have resulted in my claim being unfairly rejected.

Third Claim – Ignored Since 17 December I lodged my third claim on 17 December, and I’m still waiting for feedback. This delay is unacceptable, and their complete lack of communication shows a disregard for customer service.

To make matters worse, my interactions with their claims department have been unpleasant. The staff were rude and dismissive, making an already stressful situation even worse.

King Price Insurance's behavior has been unprofessional at best and negligent at worst. I trusted them to provide protection for my home content, but instead, I’ve received nothing but excuses and poor service.

I cannot recommend King Price Insurance based on my experience. If you’re considering them, be warned—when it’s time to claim, you may face the same unprofessional and frustrating process.

I hope they take this feedback seriously and improve their claims handling and customer service.