Unpaid car claim - accident damaged, suffered injuries (possible long-term)

It is with great disappointment and dissatisfaction for me to write this letter to you concerning my recent claim with you on the accident with my H1 Bus Registration BM29ZJ GP that took place on Sunday the 29th of January 2022 which I was told will not be covered, due to non-payment for the month 25 December 2021 to 25 January 2022.

Factual Details

When I took the insurance with you guys, it was on the 24 March 2020 that is when I purchased the LAND ROVER EVOUGE which was collected on the 26th March 2020 as Land Rover garage stated that I cannot collect the car without insurance. I then moved everything to you guys and was given a good rate which included the H1 Bus in question. I was advised by your consultant that I will have to pay the instalment on the 25th as the day we agreed on as my payday which then confirmed that I will be covered from the 25th of every month until the 25th of the next month (See attached statements of deductions).

Since then my deductions have been on the 25th of every month, so the accident took place on the 29th of January 2022 which was after the month of Dec 25th 2021 to 25th Jan 2022. So it comes as a shock for me to hear or to learn that I will not be covered for such a life threatening incident that I suffered on Sunday the 29th. As a sole provider in my family and with current economic situation and also almost losing my life and after that I cannot be compensated by my insurance on this huge loss, still suffering the pains from the incident and on a car that my wife uses to take our only two kids to school every day, this disappoints me on your services as an insurance.

Expected solution

I request that you look into this matter as a matter of urgency and be resolved considering all that is stated above. As a member of King Price for 21 months now and knowing that the insurance is of outmost importance for me and my family, I do not expect anything less than being compensated for my loss. I expect deposit of my compensation into my account that you use to deduct in the next 3 working days, failure to do that I will then involve my legal team, go to hello peter, twitter, tik tok and media and tell my story of this treatment I am receiving from me. Also do not ask Sharon to call me I will need to talk to someone else