LL
Louise L
1 reviews | Active since Nov 2018
24 Jun 2024, 18:51
Unjust and questionable business practices
Dear Gideon and King Price Insurance,
I hope this message finds you well.
I am writing to address a significant issue regarding our insurance policy with King Price, policy number KP29****4. Recently, our geyser burst, and we were informed that King Price does not process home insurance claims over weekends (claim number: CKP295****/1). Among the affected items was a gaming PC. When we switched to King Price, we specifically requested coverage for this item based on the promises made to us.
It has now been over a month, and we are still encountering challenges. King Price has decided to retain the gaming PC, valued at nearly R50,000, and compensate us with only R25,000, citing underinsurance. Additionally, no household items have been reimbursed. During the policy sign-up, no consultant requested detailed specifications of individual rooms or items; this information was only sought during the claim process.
Furthermore, King Price misplaced the PC, necessitating our intervention to locate it. The reluctance to settle our claim, as advised by Allsure, has been quite distressing. We have escalated this matter to the relevant departments.
We request prompt reimbur*****t for our gaming PC and books. Following this, we wish to terminate our association with King Price. We perceive the handling of this claim as both unjust and indicative of questionable business practices.
Thank you for your immediate attention to this matter.
Best regards, Louise
Helpful (0)
Replies (16)0
Replies (16)LL
Louise L's updateReviewer Update
25 Jun 2024, 07:39Also removed a printer from the premises and its nowhere on the claim.
Will keep posting updates here as they are now stalling the complaints process. Also post the 3 names thst handled our claim and **** on calls. In future someone might be wiser and A, not sign with King Price or B, evade these 3 individuals
Will keep posting updates here as they are now stalling the complaints process. Also post the 3 names thst handled our claim and **** on calls. In future someone might be wiser and A, not sign with King Price or B, evade these 3 individuals
LL
Louise L's update25 Jun 2024, 07:39
Reviewer Update
Also removed a printer from the premises and its nowhere on the claim.
Will keep posting updates here as they are now stalling the complaints process. Also post the 3 names thst handled our claim and **** on calls. In future someone might be wiser and A, not sign with King Price or B, evade these 3 individuals
Will keep posting updates here as they are now stalling the complaints process. Also post the 3 names thst handled our claim and **** on calls. In future someone might be wiser and A, not sign with King Price or B, evade these 3 individuals
LL
Louise L's updateReviewer Update
25 Jun 2024, 07:43King Price blocks disgruntled users... let that sink in before you sign.
LL
Louise L's update25 Jun 2024, 07:43
Reviewer Update
King Price blocks disgruntled users... let that sink in before you sign.
King Price Insurance's replyOfficial
25 Jun 2024, 11:53We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:53
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:53We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:53
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:54We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:54
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:54We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:54
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:55We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:55
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:55We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:55
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:55We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:55
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:56We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:56
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:57We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:57
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:57We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:57
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's replyOfficial
25 Jun 2024, 11:58We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 11:58
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
LL
Louise L's updateReviewer Update
25 Jun 2024, 13:20We have sent an email. King Price Insurance mistreated this claim (month later) and the consultant was dishonest. Thats just the tip of the iceberg. (Handled our claim: Veronique Naude, Okuhle Mangisa (please listen to the recordings) and Carmen Stellenberg. Sent an email to the dispute team)
We want our items back and everything sorted out.
This is why people don't have faith in insurance companies anymore.
We want our items back and everything sorted out.
This is why people don't have faith in insurance companies anymore.
LL
Louise L's update25 Jun 2024, 13:20
Reviewer Update
We have sent an email. King Price Insurance mistreated this claim (month later) and the consultant was dishonest. Thats just the tip of the iceberg. (Handled our claim: Veronique Naude, Okuhle Mangisa (please listen to the recordings) and Carmen Stellenberg. Sent an email to the dispute team)
We want our items back and everything sorted out.
This is why people don't have faith in insurance companies anymore.
We want our items back and everything sorted out.
This is why people don't have faith in insurance companies anymore.
King Price Insurance's replyOfficial
25 Jun 2024, 15:50We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply25 Jun 2024, 15:50
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
LL
Louise L's updateReviewer Update
17 Sept 2024, 07:07**Update:**
After further complications in retrieving our belongings and a call from a manager, we were advised by the dispute team to file a separate claim. Ultimately, we had to cover the remaining damages out of pocket.
When we called to cancel, the consultant argued with us, displaying unprofessional and unacceptable behavior.
We strongly advise others to avoid this company. Since sharing our experience, we've heard of similar issues with King Price.
We received better deals now at Discovery. More coverage, same monthly payment.
After further complications in retrieving our belongings and a call from a manager, we were advised by the dispute team to file a separate claim. Ultimately, we had to cover the remaining damages out of pocket.
When we called to cancel, the consultant argued with us, displaying unprofessional and unacceptable behavior.
We strongly advise others to avoid this company. Since sharing our experience, we've heard of similar issues with King Price.
We received better deals now at Discovery. More coverage, same monthly payment.
LL
Louise L's update17 Sept 2024, 07:07
Reviewer Update
**Update:**
After further complications in retrieving our belongings and a call from a manager, we were advised by the dispute team to file a separate claim. Ultimately, we had to cover the remaining damages out of pocket.
When we called to cancel, the consultant argued with us, displaying unprofessional and unacceptable behavior.
We strongly advise others to avoid this company. Since sharing our experience, we've heard of similar issues with King Price.
We received better deals now at Discovery. More coverage, same monthly payment.
After further complications in retrieving our belongings and a call from a manager, we were advised by the dispute team to file a separate claim. Ultimately, we had to cover the remaining damages out of pocket.
When we called to cancel, the consultant argued with us, displaying unprofessional and unacceptable behavior.
We strongly advise others to avoid this company. Since sharing our experience, we've heard of similar issues with King Price.
We received better deals now at Discovery. More coverage, same monthly payment.