Unhappy paying client

Our DB board was damaged by fire last year, and since then, we’ve been told repeatedly that the matter is “under investigation.” While we continue to pay our premiums without fail each month, we’ve received no meaningful update or assistance. This ongoing delay is both frustrating and concerning.

It’s difficult to understand how a straightforward claim can take so long to resolve. The lack of progress raises questions about the accountability process, especially when the financial commitment from our side has never lapsed.

Please clarify the following by Friday: - What is the current status of our claim? - What specific steps remain in the investigation? - When can we expect resolution or compensation?

We need clarity and action, not indefinite reassurances. I trust King Price will treat this matter with the urgency it now demands.