UNHAPPY KING PRICE INSURANCE CUSTOMER!!!!!

<div>We join KING PRICE INSURANCE because of their cheaper and competitive premiums, but that was a huge mistake. I have even asked family and friends to join this insurance provider and now I regret ever doing that. This insurance company is out there to take your money and is not prepared to payout when a real disaster that need insurance comes. Here is my unhappiness. I phoned King price insurance towards end of July to do the quotation with them and I took their offer which we agreed to start 31 August 2019. They deducted the premium on the 31 August morning which means that I was covered from that day. In 1 September 2019 around 10pm I was involved in an accident(someone drove over a red robot and bumped my car in the front left). My phone was off at that time and I was supposed to go to the hospital, so my car was towed by A to Z towing Company 3 hours later, I phoned the king price insurance department of towing to tell them about my story and I asked the lady who was on call that who is going to pay towing costs, is it me or they will pay the cost since I didn't call them immediately after the accident, and that lady answered that there is no problem because they are working with A to Z towing, she told me that what I have to do in morning is to go to the police station and report the accident to get the accident report number and register the claim with them, And I did that in that day morning which was on Monday 2 September 2019. I registered the claim and they gave me the claim number. Maybe 3 days later I received a call from a guy asking me that did I call the insurance to give the authorisation of towing I answered "No but I phoned maybe 3 hours later to check whether I'm the one who going to pay the towing cost or the insurance will pay and I told him that the lady said there is no problem with that". And that guy said if the lady said no problem, it means that I have to pay the towning and storage cost from the time my car was towed to a time I talked with the lady, I said no problem even though they were starting a crime on me, I waited for them to check the recorded call between me and the lady and tell me how much must I pay and how much they will pay for towing and storage so that the car will be released to their yard. Maybe about 10 days later I received another call from another guy telling me that they are waiting for me to pay for the towing storage cost from the day of towing up to that day so that they will take a car to their yard to assess it, That worried me a lot because I didn't understand what is going on with them, I explained everything to that guy that the lady and the other guy spoke with before didn't tell me as he was saying I have to pay to whole costs to towing company and he was not listening my story all he was asking is that " Mr Ngubane are you going to pay the towing and storage fee or not". I told them that all they are doing is unfair, from that time they started that they are running away to pay. I emailed to their complaints department but even today there is no any response. I paid R 11 250 to the towing company and I emailed a proof of payment to the insurance company and they take the car on the following day, they told me that they have taken the car to their yard and they are assessing it. After few days I received a call telling me that " Mr Ngubane unfortunately your car has been written off", and I asked that guy what next, he told me that the person who is dealing with my claim will contact me, and I waited. Few days later a lady phoned me asking to meet with me and we met in Durban central police station and I explained everything to her and the statement was there on the document and I signed that document because she said he wanted to use it to take the accident report from the police station and to use it in hospital where I went to. I asked her later what is going on with my claim and she told me that my claim is with the management for discussions. On Friday 11 October 2019, I received a call telling that they are not going to pay because by the time I take their policy I gave them the wrong information, they said they asked me that which insurance I was currently insured with and I said Budget insurance while budget insurance was cancelled before and they said they will give me back my premiums that I have paid. Reason I took their insurance is because I was not covered, I can not take two insurances at the same time. They started this *******ion by not paying towing and storage fee and now it seems like they are running away for paying me. They have been delaying my claim since from the beginning of last month, trying to find a loop hole to run away for paying, now they are refusing to pay. I have written a mouth full and if you don't take the warning, you will have yourself to blame, STAY AWAY FROM KING PRICE, THEY ARE ****, INTERESTED IN YOU PAYING BUT NEVER DELIVER WHEN YOU MOST NEED THEM.</div>