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Olivia M
1 reviews | Active since Dec 2020
22 Jun 2023, 10:08
Unhappy Customer/Client
On 19 May I logged a claim on my TV that is not working because of the power surge and on 31 May was advised that the claim has been rejected because the TV is working. The service provider came to bring the TV back and I asked him to plug it in so that we can check that it IS working. Alas, the TV didn't switch on and he took it back with him. To this day (22 June), I do not have my TV and am given the run around by the insurance and no one seems to be able to assist me with this claim!!! I need help with this because I pay premiums every month!!!
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Replies (3)
King Price Insurance's replyOfficial
22 Jun 2023, 14:18Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
King Price Insurance's reply22 Jun 2023, 14:18
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
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Olivia M's updateReviewer Update
22 Jun 2023, 15:04I really hope they will call because I have been calling every week and told that they will get back to me but nothing.
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Olivia M's update22 Jun 2023, 15:04
Reviewer Update
I really hope they will call because I have been calling every week and told that they will get back to me but nothing.
King Price Insurance's replyOfficial
22 Jun 2023, 15:49Your concerns have been sent to management in claims.
King Price Insurance's reply22 Jun 2023, 15:49
Official
Your concerns have been sent to management in claims.