UNHAPPY CTUSTOMER ABOUT THE SERVICE FROM KING PRICE

Hellopeter Review – King Price Warranty Claim (*** | Claim ***)**

**Vehicle:** VW Caddy Maxi – FK71LBGP **Submitted by:** *Dumo Maphosa*

I am extremely disappointed and frustrated with the service I received from King Price regarding my warranty claim. I feel completely let down by both the insurer and their escalated-dispute process through *Your Council*, who simply repeated the insurer’s narrative without addressing the technical evidence I provided.

1. Poor Communication & No Follow-Up

After disputing the initial claim rejection, I was never contacted by an assessor or anyone from King Price to discuss the details of my case. Today, I received yet another rejection email—again with reasons that were never disclosed to me during the investigation. This proves that there was *no proper assessment* and no intention to resolve the matter fairly.

## **2. Ignoring Mechanical Evidence**

I submitted full diagnostic results, compression tests, fault codes, and mechanical reports confirming **sudden internal engine failure**. These included:

* Loss of compression on Cylinder 2 (9.8 bar vs 18–25 bar spec) * Limp mode, misfiring, loss of power * Oil leaks due to mechanical failure * Fault codes for fuel pressure, crankshaft/camshaft correlation, misfires, and sensor faults * No mechanic record or evidence of overheating

All these findings **point to internal mechanical failure**, which is explicitly covered under their warranty policy (Engine section – all internally lubricated components).

Instead, King Price chose to categorise everything as “wear and tear” without even inspecting the vehicle physically.

## **3. Reasons for Decline Do Not Match the Evidence**

King Price and Your Council based their rejection on:

* “Worn lifters (cam followers)” * “Head gasket leak” * “No antifreeze present” * “Progressive wear-related issues”

These points are **not backed by the diagnostic report** submitted. No overheating was recorded, no burnt gasket, and the failure was sudden, not gradual. Cam followers, hydraulic lifters, and internal engine components **are covered parts**, but this was completely ignored.

## **4. Your Council Did Not Add Value**

The escalation to Your Council was disappointing. Their “investigation” simply repeated the insurer’s view without any independent assessment. They disregarded the evidence and failed to challenge the insurer’s inconsistencies.

## **5. Overall Experience & Warning to Other Consumers**

I have fulfilled every requirement, paid my premiums, submitted all documents, and acted in good faith. Yet, King Price refused to honour the warranty and failed to engage meaningfully during the dispute process.

This experience has shown me that the King Price warranty product does not deliver on what it promises. Based on how my claim and dispute were handled, I cannot recommend King Price to anyone looking for reliable vehicle warranty cover.

I am sharing this on Hellopeter so that other consumers are aware of the poor service, lack of transparency, and the ineffective dispute resolution process I experienced.

**Policy:** KP*** **Claim Ref:** KPW022820 **Vehicle:** VW Caddy Maxi – FK71LBGP **Submitted by:** *Dumo Maphosa*