Unhappy client

Disgruntled by Kingprice treatment towards me. I have been their client since 2023. I have my car, household and cellphone with them. I had an approved claim for glass Nov last year and i could not attend until it lapsed in 90 days. I wwnt back lasy week and request to reopen. They sent email requesting reasons i could not comply. I indicated i had mental health issues and i had rellocate and I was not in a right state of mind to attend to it. I have not been getting joy with the follow ups and only to be told this morning that the claim has been cancelled. Without them informing me in writing or a courtesy call. I had to call them myself. Mind you i am paying close to R4000 per month for this.