Unhappy client

In December 2021 my car had a chip and was reported to King Price insurance. In April 2022 the windscreen was replaced with generic without informing me about the type of glass. In September 2022 I noticed the bubble on the windscreen, and I decided to call the insurance and later send an email. It was indicated that the insurer will send people from DGC glass for windscreen assessment. On the 28 September 2022 the insurance sent DG Glass company to do assessment and they concluded that the entire windscreen should be replaced. The Assessor said that he will send the report to King Price.

I phoned King Price for follow up and requested the information on type of glass they will use. The consultant indicated that the insurer recommended the generic glass, and I refused that offer. They call me back to inform me that they changed their recommendation that the windscreen will be replaced by original glass.

On the 11/10/2022 I received a call from DGC Glass asking me if the Insurer informed me about the R750 excess needs to be paid for the replacement of windscreen and I was not informed. I then phoned King Price insurance and spoke to Monique, she confirmed that they recommended original glass.

On the 20/10/2022 the DGC Glass emailed me their bank details for excess to be paid. I asked them again about type of glass they will replace the windscreen and they confirmed that it’s an original. On the 22 /10/2022, DGC Glass informed me that they coming to replace the windscreen on the 23/10/2022 and I was fine about that arrangement. On the 23/10/2022 DGC Glass arranged the meeting place and the arrangement was done and fine.

On their arrival while they were ready to replace it I asked the type of the glass they brought and they said its Vuyo (they tried to explain that Vuyo glass but said it’s not original glass). I turned them away and they indicated that they would send their report back to King Price insurance.

Ever since the last meeting on the 23/10/2022 I have not received any communication from King Price. This process is tiring being a loyal member of King Price I felt that is the delay and the miscommunication is total disappointing and unfair to me. I therefore request your intervention in this matter.