Unhappy Client

I was in an accident on 27 September 2023. I have reported the accident to King Price the same day and also supp**** all documents the same day. The accident was not my fault and the other driver admitted fault on the accident report. So it is a straightforward claim and not a he said she said one.

The damage were assessed on 2 October 2023 and to date my claim is still reflecting as in process. Except for the SMS send was I not once contacted by King Price if and when they require anything. I have to follow up from my side every time. Each time I follow up they are waiting for this or want to confirm that etc.

On 16 October 2023 I have followed up again and the consultant said that she will phone me back before c.o.b the same day to inform me about the status of the claim. That did not happen. I have followed up again today 17 October 2023 and still no feedback as to when my claim will be sorted and when my vehicle will go for repairs. The guy just said maybe c.o.b today.

Can someone please contact me and let me know what the holdup is and when my car will go for repairs as I urgently need it.