Unhappy client

I am client with King Price Insurance,i am not happy the way they handle my claims(Geyser).They send some plumbers to come and install new geyser and pipe,my problem is that king price did not fix the damages that was caused by the leaking of the geyser,my celling and my kitchen unit was damaged,king price sent someone to come an evaluate the damage 3 weeks back, after the evaluation I did not receive any communication from king prices insurance.