Unhappy client

Please note that King Price does not give you royal service as their motto states. I have logged a call on 9 February 2023 and followed up with a phone call on 10 February 2023. A company came out on 11 February 2023. Submitted the report etc to King Price on the 13 February 2023 and to date I am still without a geyser and all I get for a response is that they are waiting for authorisation from the claims department. Does it take almost a month to have this claim finalised. Right Now I am not feeling the royal service. Ever sorry that I switched over to King Price I should have just had stayed with my previous insurance company who would have had the geyser replaced by now. Very unhappy client and I hope that King Price will step up on their service. This is the second claim that I have fight about for service delivery.