unhappy client

im so unhappy with King Price, they are so quick in debit our money but fails un in small things,

i ensured my two cars and my property with them i log a claim of a geyser bust on the 3rd of july today its the 11th my geyser is still under warranty which they did not even need to pay for it the manufacture of the geyser came and install the geyser king price is failin just to come and close up my celling they dont care about the saftey of their clients, just image having a celling open for more than 5 days with the geyser exposed like that , it means if it bust again we will get burned by boiling water let alone exposing my house to ******* i also claim for plugs to be fixed and i had to pay for someone to fix them because they were delaying and i have kids we need to cook and prepare for work so i had to pay someone again if they fail in small things like these im worried how do i even trust them with big issues