Unhappy client

I've been with King Price for approximately 5 years. I had submitted a claim as a result of a 3rd party who drove into late 2021. I ended up fixing my car via my insurance (King Price) and the legal department were looking at claiming my access money back. Its January 2022 and King Price did not yet update me on progress made to retrieve my access yet my premium just increases.

Not only am i unhappy with the service delivery but i do believe the premium are too high in comparison for the service received.