NJ
Nkukza J
1 reviews | Active since May 2016
02 Feb 2021, 22:05
Unhappy and disgusted by poor service
It’s been over 2 months since I registered a claim and until today it’s not resolved. Terrible service from king price stuff, Dumisani who clearly doesn’t take his job and clients seriously, *****gwe (Manager) and Andre (manager) who never called back as I wanted to escalate the issue and was told they will call back. And a disgusting attitude from Hillary (Mango elec) and his driver who told me he has a lot to do and have no time for my stories. I am so disappointed I have been with Kingprice for so many years, convinced so many people to go with KP Insurance and never imagined this kind of service. I am waiting for my unit back so I can cut all ties.
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King Price Insurance's replyOfficial
04 Feb 2021, 17:19Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss your concerns and the way forward, should you require any further information kindly contact King Price directly.
King Price Insurance's reply04 Feb 2021, 17:19
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss your concerns and the way forward, should you require any further information kindly contact King Price directly.