BP
Bronwyn P

1 reviews | Active since Dec 2016

05 Jan 2017, 09:00

Unhappy

<p>Hi</p> <p> </p> <p>i signed up in dec 2016 for car insurance as i was looking for cheaper car insurance. After receiving the documentation and weighing up my options i decided to cancel the insurance with King price and stay with my current insurer. On the 21 Dec at 08:55 i phoned in for the 3rd time, after signing up, to have the policy cancelled which the gentlemen assured me that it is cancelled.</p> <p>to my surprise the debit order went off on the 1st Jan 2017... i'm not happy about the service...so glad i changed my mind...can just imagine what would have happened if i had stayed and had to claim...</p> <p> </p> <p>i would like this money paid back into my account within the next 48 hrs including the bank cost that i had to pay because of people who cant do their work properly. the full amount is R1078.48. Should this not happen within 48hrs you leave me with no alternative but to involve the ombudsman.</p> <p> </p> <p>my id nr: ********** 223084 tel nr: ********** 542</p> <p> </p> <p>awaiting your response in anticipation.</p> <p> </p> <p>Kind regards,</p> <p>Bronwyn </p> <p> </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply06 Jan 2017, 16:20
Official

It’s really heartbreaking for us to hear that you had a bad service experience from us.

We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.

Our retentions department has been in contact with you to assist with the cancellation as well as the refund. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court