Unforgettable, alright.

This company has no idea what's going on. It's been 3 weeks and one day since I had a car accident that totalled my car. I had to, and keep having to, call them to get any feedback. The majority of the emails I have received from them ask me to "Please be patient", with no feedback what so ever. The first time I called them after the accident I had to repeat the whole process of going through what happened just as I had on the scene of the accident - their paperwork was clearly not up to date or complete. I called them again a week later to find out what the status of my claim was, then they informed me that my car was totalled - this 5 days after the assessment on my car had been done. Called them again a week later to request an update, "no we can't reach the police to get the accident report"... So I borrowed my place of employment'car and I went to get it for them. I had to pay to get a copy of the report as they would not let me photograph it. This and a R100 later for parking at the police office, I scanned and mailed them the report. Yesterday I called again... Another week later. Asking for an update. The person on the phone asked me If I knew where my car was... You have my car?? What do you mean where is my car??? An hour after this call I got an email from King Price requesting that I send them the police report.. The one I had already sent the week prior. There is a massive admin problem here and not one person that knows what is going on.

Overpromise, under deliver. Under the category "Our Values" on King Price's website the following is quoted: "... and go out of our way to make your experience with us as unforgettable as possible." It is unforgettable, alright.