FM
Favour M
1 reviews | Active since Jan 2025
13 Jan 2025, 16:53
Unfairness
Greetings,
I wish to express my disagreement with the result of my claim. I can confirm that I have settled the required premium through an online link, utilizing my Mukuru card for the transaction. Regrettably, I have been informed that my claim has been declined due to an alleged failure to pay the premium.
However, I possess concrete evidence that the aforementioned deduction is visible on my Mukuru bank statement. I find this situation to be most unfortunate and inequitable.
Sincerely,
Flaviano.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
13 Jan 2025, 17:36We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply13 Jan 2025, 17:36
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
FM
Favour M's updateReviewer Update
15 Jan 2025, 12:21 I sent an email and didn't get a response. I attached my bank statement and pointed out where they deducted the premium. Claim number's CK***/2.
FM
Favour M's update15 Jan 2025, 12:21
Reviewer Update
I sent an email and didn't get a response. I attached my bank statement and pointed out where they deducted the premium. Claim number's CK***/2.
King Price Insurance's replyOfficial
15 Jan 2025, 13:15The response timeframe is 5-7 business days.
King Price Insurance's reply15 Jan 2025, 13:15
Official
The response timeframe is 5-7 business days.