unfairly treated claim, dont go for king price.

my claim has been unfairly managed and dismissed like it meant nothing to them. Furthermore, I requested for all my recordings, from the time I signed up for the insurance until the end, with no success.

At night, the car is situated at Cnr R550 & Garthview Rd Opposite Sky City Mall, Alberton, 1450 Palm Ridge, and in the day at (client) 1 Lily Van Niekerk Road, Dunswart, Boksburg, 1478, at the company called Lennings Rail. As per the contract with the company I am employed by, I am to report on-site at this client’s address (above).

On the 24th of May 2021, after dropping off my fiancé, I was involved in an attempted hijacking that led to an accident between Rivonia Road and Eton Road. At the time I was going to the Game store to purchase items as I was not working that day. I immediately contacted King Price to inform about the incident that had taken place. I was taken to the nearest clinic (Alexandra care Centre), whilst my fiancé came to the scene with her colleague to collect all my stuff in the car, which was then towed.

I gave King Price all the documents needed (Police report, Car track movement report that shows all my movements and indicated that the car is parked at the client Monday, Tuesday, Thursday, and Friday). They even asked for the ambulance invoice.

The lady that worked with my claim is Basetsana Segage. I found her to be very rude with me throughout the process, so much so that I even asked to speak to the supervisor. On my first encounter with Basetsana, she 1st mentioned on her call “hi can I speak with Fanini Piet Matuna” and I said yes this is him speaking, to which she rep****, “OK ME AND YOU ARE NOT GOING TO FIGHT AND YOU ARE GOING TO GIVE ME TIME TO PROCCESS THIS CLAIM”, that’s the first time I experienced her attitude. I attempted to explain to her that I use the car to go to work and back, but Basetsana had already concluded that my claim will not be approved. She asked me about work, she asked do I use the car to go to clients and I said yes as I presumed, she was referring to 1 Lily Van Niekerk Road, Dunswart, Boksburg. As mentioned above, my contract states that I report at 1 Lily Van Niekerk Road, Dunswart, Boksburg, to which she rep****, “SEE MR MATUNA THAT WILL DETERMINE WETHER WE PAY YOUR CLAIM OR NOT” (this was before I was given the verdict of my claim).

I had also asked for all the recordings. I called and Tina Msiza said she will request them from IT and I will receive them later on 18th June 2021 with the latest being Monday 21 June 2021. To date has still not been received in full and the only items received have been from the inception of the contract, and duplicates of these.

I did not ask to be in an attempted Hijacking and accident. My Case/Claim has been unfairly dismissed. All I ask is that my claim be treated fairly with understanding and paid out to the bank to have this matter finalised. I have been honest with King Price, and I ask they do the same thing. My answers have been misunderstood and I have not been given a fair chance to answer/explain, as I was frustrated by Basetsana and her attitude.

They came back to me after me and my brokers complained on the complains department and still im being mistreated and understood