Unfairly rejected claim

Sthembiso Buthelezi is my name, I have been with King Price for over 7 years now & I took up warranty last year in March for my car Citroen DS3. 14 days ago I had a problem with my gear, it is grinding when I put especially 1,2 or reverse. Took it up to the dealer to have it checked last week Monday, king price requested fotos to be sent for them to be able to process the claim, until today I got a call saying my claim is rejected because I have a dry clutch, it's not covered!!! What the hell hell is that? My warranty has gearbox & other staff, their cover clearly states that they cover gearbox & all internal components. So is clutch not part of internal components according to king price?

I was giving a run around when I was asking why is this claim taking so long to be processed only to be disappointed today by these news that my car that has stayed closed to two weeks not with me, my claim won't be paid. For me what I was told is nonsense, clutch is a one of the components of the gearbox so I'm not taking to this nonsense I'm being fed. & again stop putting people on the claims department who have no clear explanation of why is your claim not approved cos I asked that woman what is a dry clutch, eh eh eh!!! Is that an explanation? She just rushed to say it's not covered. I want answers or you will lose a client !!