Unfair treatement from Kingprice

Sometimes last year in Novenber 2018. I logged a claim with Kingprice. The reference number of my claim is KP ********** . I had an accident on my car. The polo car hit my car on the left back wheel and there were items that was ****** at the accident scene. All process was followed from my side as per advice received from Kingprice to I open a claim. My car was towed to SMDS for assessment. When I claim for ****** or missing hand bag with my le longest things that was inside the bag, I was told of the new process or changes that has been made on their policy nd I was never been send an updated version. I further inform and forward kingprice the policy schedule that I receives from the insurance was still the some as the one I received after I was welcomed to the family. The misaligned story was about unspecified items that was on my policy schelues that I received from them after opening insurance with them. The insurance didnt want to reimburse my ****** item. Secondly they asked me to give them permission to get access of my car movement from car tracker that was initiated by them. I gave them go ahead to access the movement of my car. I received a call from lindie Nel that they need to meet with me at their office regarding the outcomes of the claim and meeting request was forwarded to me on the 07 December 2018 to attend meeting on the 10 December 2018 at 13h00 to 14h00. I went to the venue. I meet lindie and Charl van Meerhof. On the meeting I was told that I am given last chance to change my statement and be honest. I was told that the movement of my car is not showing on the time and date I mentioned on the statement. I inform them that I don't know what information are they referring to and I don't know anything about tracker movement technics. I gave them authority to view my car movement if it shows different time and date its beyond me. I ask Charl does he trust tracker than me. He said yes. I told the gentle man that what ever I wrote on the statement stays the some. They are the one that initiated the tracker to me. He become violent to me I further inform him that I won't answer or change anystatetement that is not appearing on the statement I did at police station. He told me that if I don't change the statement or accept the last chance he gave me he will blacklist me from All insurance nationwide. I request Lindie to give me the track movement they reffering too then Charl refused to give me a copy. I then inform then to do what is the right process for the insurance and I ask to leave. On the 11 December 2018 I received out come to claim that kingprice won't repair my vehicle and reimburse my ****** things. I then take the matter to ambudsman for assistance. Kingprice only respond to 1 request till today Ombudsman mentioned that they are still waiting for their response. On the response they send to ombudsman the tracker tracking movement was not balancing or should I say incorrect time . On their report it shows that the car started to move from time 11:15 ;16 second till 11:28:37 as 1st trip. Which tok 8.21 seconds. 2nd trip was from time 11:23 :37 seconds stop at 11:25;30 which took 3:02. My question was how can I drive from home for distance of 8.21 munites but when I come back I drove for 3:02 minutes. What happened to the remaining 5:19 minutes. I was expecting the first trip to be equal or more than return trip not less. Their tracker those not shows names of street and location. As per statement I mentioned that o went to church that start at 9h00. And come back after lunch I went to meet with ladies at shoshanguve and cone back. That's when the accident happened on my way back.

I want king price to repair my car and reimburse me for my ****** items. Unless they must repayme me the money that I paid to insurance in order to fix all damages. Since after this incident I am sick at home. I have requested ombudsman to provide them or feel free to ask medical record from my doctors as I mentioned on the last statement I gave Miranda From ombudsman. The reason why I published this review now is becouse Kingprise is not responding to ombudsman as per Maribda email.

Regards Complainant ********** 044