Unfair rejection of my claim

Unfair rejection of my claim from king price,my claim took 3 weeks (04/02/2024 to 26/04/2024).When I joined the policy I stated that I do not have proof of purchase,proof can be found on phone recordings and emails exchanged with the agent,I was assured that not having proof of purchase won’t be an issue long as I have proof of ownership via photos and serial number,which I comp**** by emailing them.Also starting my policy no email with policy was send to me stating that proof of purchase will be an issue when I submit a claim,proof in the email I received from *** assessor uses the only reason of me not been able to provide proof of purchase as the reason to reject my claim. He also used unorthodox methods to do his assessment,forcing to come to my house when the incident did not happen at my house claiming its standard procedure, going through my phones photos without my consent that I emailed to him as requested via email. Looking into other pictures in my phone without my consent. Using ************ tactics to force me to admit into wrong statements. In so many ways implying that I did not own my bicycle as he asked questions about my cycling shoes and cycling gear. Treating me like a ***** when the real ******* are out there, not giving me feedback of his assessment outcome,I had to call king price everyday seeking outcome of his assessment but been told it’s they send him request to talk to me,I only got response from him after i send an email to his boss. To reject my claim because of proof of purchase that I disclosed and assured was not a problem is unfair and I intend to challenge it with all of my bones.