Unfair process in cellphone repairs

My issue is that I submitted a cellphone claim for a phone that was broken. Then the assessment came out that the phone must be fixed, which I was fine with. I then asked the service provider to give me the assessment report so I know what is being fixed. The service provider said I must talk to the insurance as they are not at liberty to share with me. I called King Price and spoke to Sherryl, who indicated the phone was actually recommended for payout, not repair. Upon hearing that, I pressed the service provider and King Insurance for the assessment report. They refused. I also asked if I would like to get a second opinion on the assessment, but they ignored me. Then I was contacted by the service provider, and they told me King Price told them to continue with the repairs. While I am still waiting for the second assessment (which I said I would pay for).

The service provider then contacts me, saying the phone is fixed. So they all just expect me to roll over and pay my access and get the phone. So now they all pretend they don't know what is going on.

I am so disappointed with how King Price is handling my cellphone repair process. i had been pleased with King Price to date, till i had to deal with Aerton Helena. No regard for customer service, and i can say without a shadow of doubt I am taking all three cars and household insurance and moving away from a company that doesn't regard me. Now he is even telling me they will sell my cellphone if I don't collect it that time, and he is ignoring every query that I have. I even asked him to escalate my matter if he can't assist me, but he just purely ignored me. Then his colleague Sherryl responded by saying what my issue is, that time, there was a whole email trail of what my issues are.

Today they sent me an email saying they will sell the phone if I don't collect it.

i hope someone can take my case and resolve it, so we all move on.

Other than that, I truly liked King price and would have loved to have a longer-lasting relationship with them, but seemingly not