UNFAIR BUSINESS PRACTICE, UNHAPPY CUSTOMER

May I be allowed to express my dissatisfaction and incompetency vs the treatment received from by King Price insurance. I joined King Price in August 2019(via broker) gave description of the car HAVAL HI 1 2019 Model, the salesperson never mentioned that should my car be involved in an accident, I may experience some delay in repairs because HAVAL parts are imported, The unfortunate happened when my licensed adult daughter was involved in an accident, on the 06 May 2022, I contacted King Price informing them about the accident and process of assistance took place.

Mr. Johann Human was appointed as the assessor who took over my claim.

Upon investigation, my daughter was interviewed in an inappropriate manner whilst she was still recovering from the accident, my privacy was violated when he further went to question my neighbours about mine and my daughter’s personal life, claiming that I was not home while I was at home my gate has an intercom . I don’t know if that’s the process.

Throughout the whole process, I was never kept abreast about the progress of the claim and had to constantly call to find out if there was any progress. With regards to the rental car which was supposed to be returned back tomorrow 30th June 2022,

My rights were violated as per the Consumer Protection Act 68 of 2008

Consumer’s rights to demand quality service.

(1) When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to— (a) the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services; (b) the performance of the services in a manner and quality that persons are generally entitled to expect;

In your contract of Car hire reads as follows: Car hire You may choose to add optional car hire cover to your car insurance cover so that we can help you out with a hired car if the insured car is: • Damaged (covered by your car insurance policy) and being REPAIRED. • Damaged (covered by your car insurance policy) and not driveable. • ****** or hi-jacked.

Please note: The hired car is available until your car insurance claim is finalized, (My claimed was approved but the person dealing with the claim failed to advise the parts are imported and I might wait for long for my car to be repaired) to a maximum period of 30 days. (THEY HAVE EXCLUDED/OMMITTED, THE TURN AROUND TIME AS TO WHEN THE CAR WILL BE FIXED) In my case I am expected to return the car hire whilst my car is awaiting parts to be received and the estimated date of delivery for those parts is the 29/07/2022(information which I only got recently) as advised by NU WAGON.

1.The hired car is there to help me out when my car is damaged and being repaired of which it went to their chosen Auto body repair centre being NU WAGON whom are currently under back log and have been awaiting car parts to repair my car for the last couple of months and that validates why car rental must be extended until my claim is finalized as per your clause. 2. ‘’The hired car is available until your claim is finalized’’ which is currently the situation as my car is still awaiting parts and not repaired as yet.

Section 48 of Consumer Protection Act

Right to fair, just and reasonable terms and conditions

stipulate as follows:

(1) A supplier must not— (a) offer to supply, supply, or enter into an agreement to supply, any goods or services— (i) at a price that is unfair, unreasonable or unjust; or (ii) on terms that are unfair, unreasonable or unjust; (b) market any (2) Without limiting the generality of subsection (1), a transaction or agreement, a term or condition of a transaction or agreement, or a notice to which a term or condition is purportedly subject, is unfair, unreasonable or unjust if—(a) it is excessively one-sided in favour of any person other than the consumer or other person to whom goods or services are to be supp****; (b) the terms of the transaction or agreement are so adverse to the consumer as to be inequitable.

With that said, hope you will revise or amend your policy to accommodate situation like mine as soon as tomorrow the 30th as I am expected to return the car.

I am expected to pay my full premiums every month which includes courtesy car the last payment which i made was on the 15th June 2022 which is the normal day for them to debit, while my car is still not repaired and there's no prospect of it been repaired soon because parts are not there.

Today 29th June 2022 physically went to their offices following non responses to my emails for feedback as well as the request for the extension of courtesy car as I don't have any means of transportation.

Jason was called from (your council dept) he blatantly told me that they are not going to extent the car hire as it costly for the company, but i have to pay premium to protect the damaged car from theft or fire, I immediately got irritated asked how do they expect to full premium which includes the car hire, whilst I don't have my car as well as car hire benefits. ALL I GOT WAS UNFORTUNATELY ( WE CANT HELP YOU.) which was the 20th time I have been told so. ''KING PRICE IS THE WORST INSURER EVER''

May I kindly request that while my car is (awaiting imported parts) and needs to be repaired, Kingprice consider that it is my right for them to extend the usage of the courtesy until my car is repaired and delivered to me as per the above clause (Car hire policy)

Disappointed Client