Unexpected UnRoyal Treatment

The lady in the Cell Phone insurance who I spoke to was very distant and didn't pay any attention to the detail I gave to her about the problem with my cell phone of which i am paying insurance on a monthly basis towards. it is pitiful in the manner in which the people in King Price treat us as Loyal customers like thrash. I sent them an email as soon as the problem started on my phone with my policy number and the reason why i am sending an email to ensure that they are aware of my problem. there was no response and i did a call me back today which is 2 days later and when this lady spoke she was in a hurry to do something else rather than assist me. when she said she couldnt hear me properly, as i was giving her an alternative number, she ended the call on me. 2022 is when i will be changing my insurer and i most certainly do not feel like a royal customer now. this is pathetic and the mannerism and ethics is far behind. What does a person do to get proper assistance in this day and age.