Unexpected Additional Excess

<p>Good Day,</p> <p> </p> <p>I'm writting this email with a very very heavy heart, After my 2 experiences with your company I honestly believed that I had made the right choice my changing insurance company because my concerns were addressed with efficiency and I still came back to hello peter to change my complaint to a positive experience. But TODAY I'm full of regret and should have stayed with OUT Surance.</p> <p> </p> <p>This morning my husband was involved in an accident, bumper bashing and to his surprise he was told that the excess would be R5000.00</p> <p>When he told me about I still went back and read my policy schedule which confirmed that the excess is R1500.</p> <p>When I took out my policy, I asked the consultant to confirm what the excess would be.He reconfirmed the excess amount. stating that it's also on my policy schedule which made me feel at ease. When i called and cancelled with Out surance they mentioned that there's a hidden /additonal excess and asked if they've told me about it. Because I hate surprised, I immediately called back and asked Ontlamile about it and he reconfirmed that King Price doesnt have hidden or additonal excess, that's something which is always said but he can confirm and promise me that there wont an additonal excess when I claim. I would also like you to please listen to our lenghtly conversation. Had he told me that there's also an additonal excess within the first 3 months of your policy, I would have stayed with outsurance because i was a long standing client with them. I strongly believe that is really crucial information that each eand every client should be notified when signing up with you because life is so unpredictable. To now tell me that it's on the policy schedule doesn't really help because I'm in need of your help. I'm shocked that now I have to pay the unexpected excess!!!! and wondering what else is to follow!!!!! This should not come as a shock as I will be cancelling my contract in future as I prefer to deal with companies that are transparent, with intergrity and upfront about their charges. This experience has left me with a scar. Firstly you have the stress of a damaged car and to get such awful news to add feels like salt has been added to my wound instead of my insurance company easing the stress and worry of fixing my car!!!!</p>