********* business service

<p>1. I was involved in a car accident on 28 September 2016 with another vehicle. I reported the Claim on 29 September 2016. </p> <p>2. They refused me a curtesy car and claimed it was not included in the cover. </p> <p>3. The car was towed to a workshop in Pretoria West, I was informed my car will be written off by assessor, telephonically, I requested all communication on e-mail but they refused.</p> <p>4. I requested quotations for repair of damages and they refused to give it to me, they informed me verbally</p> <p>5. They stopped communicating with me after my request (4.)</p> <p>6. I told the assessor that I was going to report the company to the Ombudsman then King price called next day to give me the curtesy car on 07 November 2016.</p> <p>7. I received message from car tracker on 13 Nov informing me that my car was moved to another location, the insurance never called me.</p> <p>8. On 19 Nov I called car tracker to check location of my car, and they told me it was at SMD Pretotia East,</p> <p>9. I called King price and I was transferred to many people and no one Was able to assist.</p> <p>10. I called assessor for an update on my claim he told me that he was finished with my case and asked if the claims section didn't call to give me update, he said he will follow up on my behalf.</p> <p>11. Within 30 min I received a call from Zandre administrator from King Price, she told me that my claim was rejected and my contact was terminated with immediate effect.</p> <p>12. She couldn't say anything about where my car still.</p> <p>13. I send her an email asking her where is my car ,it was when she disclosed that my car is at SMD I must go fetch it within seven days.</p> <p>14. She indicated that I must pay all the charges from SMD.</p> <p>15. I went to SMD to collect my car and I paid all the charges.</p> <p> </p> <p> </p> <p> </p>