UNAUTHORIZED PAYMENT
<p>An amount was deducted from my bank account yesterday and I have cancelled my contract in January whereby they have rep**** to. This morning i made a call to the call centre and spoke to Kevn Bezuidenhout, he then advised me to email him the cancellation request and with that i asked him by when will they refund me, no response from him. I then emailed him again 12.18pm and still no reply. They are so quick to deduct money but now they cannot reply.. I WANT THIS MATTER SORTED OUT ASAP. I will take this matter further. </p>
Our heart just broke when we read your complaint. We are so sorry to hear about your bad experience.
We escalated this matter and Juan from our retentions department has been in contact with you to discuss the matter and the way forward.
Should you have any further enquiries, please do not hesitate to contact us.
Royal regards
The Kings Court
Our heart just broke when we read your complaint. We are so sorry to hear about your bad experience.
We escalated this matter and Juan from our retentions department has been in contact with you to discuss the matter and the way forward.
Should you have any further enquiries, please do not hesitate to contact us.
Royal regards
The Kings Court
Now you can imagine how broke my heart is as well.
I never received any contact from any staff member including Juan today. Please just reverse the payment. You guys are so quick to deduct the damn money but now its a mission to get it back.
Now you can imagine how broke my heart is as well.
I never received any contact from any staff member including Juan today. Please just reverse the payment. You guys are so quick to deduct the damn money but now its a mission to get it back.