Unauthorised Debit After Policy Cancellation and Refund Request

**King Price –

I am extremely disappointed with the way King Price has handled my policy cancellation.

After numerous requests to cancel my **motor and household insurance**, I spoke directly with **Tebogo from the Retentions department where I clearly confirmed that I no longer required King Price’s services. I was assured that the cancellation had been processed and, importantly, that my bank account would not be debited again

Despite this assurance, my account has now been debited.

This is completely unacceptable. I followed the cancellation process and re**** on the assurance given to me by King Price. I now have to spend additional time trying to recover money that should never have been deducted in the first place.

I have formally requested:

* An immediate refund of the amount deducted. * Written confirmation that both policies have been cancelled. * Confirmation that no further debit orders will be processed. * An explanation as to why my account was debited despite the cancellation. * The recording/transcript of my conversation with Tebogo, as King Price records its customer calls.

I am raising this complaint on HelloPeter because I believe customers should be able to trust that when a policy is cancelled and a customer is assured that no further debit will occur, that instruction should actually be honoured.

King Price, I expect this matter to be resolved urgently and my money returned to my account.