Unacceptable Treatment and ************ in relation to a Vehicle Accident Claim

I am deeply disappointed by the manner in which I was treated by King Price Insurance.

Instead of being treated like a valued customer who had experienced a traumatic vehicle accident, I was subjected to what felt more like an interrogation designed to intimidate and humiliate me. The tone and conduct of the questioning made me feel as though I was being treated like a ******** rather than a policyholder seeking assistance after an accident.

What was particularly shocking and unacceptable was the statement Lowrence Mokoena made that “King Price should not insure customers like you.” Such a comment is highly unprofessional, disrespectful, discriminatory in nature, and completely inconsistent with the level of service one would expect from an insurer. I wonder if a white male customer would receive the same level of treatment?

As a paying customer, I understand that insurers have the right to investigate claims. However, investigations must still be conducted professionally, respectfully, fairly, and with empathy, especially when dealing with clients who may already be under emotional and financial stress following an accident.

The experience has left me feeling degraded, emotionally distressed, and without confidence in how King Price treats its customers during difficult times.

I request that King Price: * Formally investigate the conduct of the staff involved. * Provide an apology for the manner in which I was treated. * Ensure that future claim investigations are conducted professionally and respectfully. * Finalise my claim fairly and without further ************.

Customers pay insurance premiums for support during difficult situations, not to be made to feel guilty, intimidated, or judged.