Unacceptable Difficulty Cancelling My King Price Policy

I am extremely frustrated with the poor service I received from King Price today while trying to cancel my policy.

At 13:42, I called in to cancel my policy. The consultant I initially spoke to transferred my call to someone who was supposed to assist with the cancellation. After holding for several minutes, I was then told that they were experiencing high call volumes and that an email would be sent to the relevant department for them to contact me back. No one contacted me.

I then called again at 16:44, hoping to finally resolve this matter. Once again, the same thing happened — I was transferred, kept waiting, and then told that someone would call me back shortly. This has still not happened.

I do not understand why it is so difficult to cancel a policy. This feels like deliberate stalling and is completely unacceptable. As a customer, I should not have to make multiple calls, wait on hold, and still get no assistance for a simple cancellation request.

I expect King Price to urgently contact me, process my cancellation immediately, and explain why this process is being made unnecessarily difficult.