Unacceptable Delays and Poor Communication – Extremely Disappointed

I am deeply disappointed with the poor service and lack of communication from King Price regarding my lost key claim, submitted on January 27, 2025.

Despite following their instructions and obtaining a quote from BMW Menlyn the same day, I received no feedback before leaving the country on January 28. Upon my return on February 10, after multiple follow-ups via the app, WhatsApp, and email, I still had no response. I had to personally visit the King Price Menlyn Maine branch on February 12 to escalate the issue.

At the branch, I was informed by Tumi Tabane who is handling my claim that King Price insisted on using Club Motors in Gezina instead of my chosen BMW dealership. However, when I arrived at Club Motors, I was told they do not handle electronic-related issues and was advised to return to BMW Menlyn. This unnecessary detour wasted my time and highlighted King Price’s lack of due diligence.

Even after further discussions on February 13 with the assessors and management, King Price attempted to send me to other dealerships, despite my initially following their process correctly. The delays, lack of accountability, and poor customer service have been frustrating and unacceptable.

King Price has shown a complete disregard for my time and inconvenience, and I strongly caution others to reconsider relying on them for claims assistance.