Unacceptable and Unprofessional Business Conduct

I am a disappointed and frustrated ex-loyal King Price client. On the 16th of November 2022 l send an email to Louis after l told him l was not happy with the way king Price was treating me. He never responded despite promising that he would come back to me. l followed with a call but no luck. On the 26th of November 2022 l send another email to the client services email address. I received no response. Another consultant phoned me as l was looking for an insurance, he told me that he was from calling from King and Price to offer me insurance for a car. Without wasting my time and his time l told bad experience l had with them he asked me when l emailed to them and promised to come back to me after he confirmed that he knew Loui. Since then, l never heard from him. Iam sitting with 2 emails not responded to address my problem. Why can some just call me to address the issue and this thing only create bad reputation for King & Price as a company. As long my case is not addressed l will remain bitter and discourage any of my friends or relatives to conduct any business with King & Price.