1 reviews | Active since Dec 2017
Unable to help me with my claim
I’ve been a client with KP for many years. Recently I had a kitchen cupboard that fell and claimed for it to be fixed as I had House / Building insurance. When I started the claim the lady I spoke to was very helpful and said someone will come and see me to assess the damage. The company that was going to do the assessment called me after 10 days later to ask me for my address and my availability. When my claim was sent in by this company a KP consultant called me and said they are not going to help me with my claim because it’s not covered. They were quick to offer me this House / Building insurance and to take my money but when it comes to my claim it’s a problem. I am not satisfied with your service and I’m in the process of cancelling my insurance with KP. It seems to me that you are there to make money and to forget about your customers.
Dear Norman
Thank you for your comments and allowing us the opportunity to respond.
Every client of ours is of utmost importance and we do our very best to accommodate each and every one of you, unfortunately this time of the year is very busy and a lot of our suppliers are closed and some other factors such as the un-predicting weather plays a role in the availability of our suppliers. After a few attempts an assessment could not be agreed upon, and we had to find alternative ways to assist you. Eventually we managed to assist you after hours and we could assess the damages to your property.
As with any institution we have certain terms and conditions that applies to all our claims. After assessing your damages it was noted that the cause was not due to any of our insured perils and therefore we cannot entertain your claim.
Royal regards
The Kings Court
Dear Norman
Thank you for your comments and allowing us the opportunity to respond.
Every client of ours is of utmost importance and we do our very best to accommodate each and every one of you, unfortunately this time of the year is very busy and a lot of our suppliers are closed and some other factors such as the un-predicting weather plays a role in the availability of our suppliers. After a few attempts an assessment could not be agreed upon, and we had to find alternative ways to assist you. Eventually we managed to assist you after hours and we could assess the damages to your property.
As with any institution we have certain terms and conditions that applies to all our claims. After assessing your damages it was noted that the cause was not due to any of our insured perils and therefore we cannot entertain your claim.
Royal regards
The Kings Court