bM
bongi M
1 reviews | Active since Nov 2013
10 Jul 2019, 10:23
Unable to get an update on my claim
I submitted a claim on the 27th May 2019 and I have had timeous notifications on the status of my claim until I was allocated to Sone Steenkamp. According to the notification I should be getting my car today. I have sent emails and called the contact centre to try and get hold of her without success. I don't know what to do now because I am always directed to her and she is ignoring me. This is the first time I am not impressed with my insurer I must say.
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King Price Insurance's replyOfficial
10 Jul 2019, 16:42Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. Our SEM department has been in contact to discuss your concerns and the way forward, should you require any further assistance please do not hesitate to email them on ***
King Price Insurance's reply10 Jul 2019, 16:42
Official
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. Our SEM department has been in contact to discuss your concerns and the way forward, should you require any further assistance please do not hesitate to email them on ***