Ultimatum and claim rejection

Hi all,

My post was deleted by King Price

I just want to share my experience with everyone that I am currently experiencing with @King Price insurance,

So about three weeks ago I had an oopsie with my BMW 320d 2011 E90 which costed me a bumper, bonnet and grilles.

I called my insurance company (@king price insurance) which I filed a claim for, knowing it was January and panel beaters were closed I was relaxed, I took my car to auto magic benoni on Monday last week for assessment of the damages, I received a call back about 3-5 days later saying that my damages was about 30k and my excess was R12500 which I am happy to pay as I saved money for incidents like these.

So Ethan Cameron from @king price asks me if I have taken my car for the initial car inspection , which I said I have done that and he requested me to find the paper and email to him, (that was not my job to do as they were supposed to have in my file as I am their client)

so after a day or two I called King price again to follow up and he said he has it, so I was relieved that they have it,

Two days later he calls me and says that my previous insurer had claims on my car which was not done( I scratched my bumper coming up my drive way last year may/june) I wanted to claim from my insurance at the time (hollard/budget) but it was not fees able as they wouldn’t pay anything because my excess was high, so I work in the motor trade as a parts workshop salesman and I had my buds at the workshop sort it out for me for free (cola money for them✌?) so it was a win win situation for everyone and my claim from my previous insurer was rejected due to not claiming and not going into a panelbeater of their choice and that’s when king price called me and said they can do premiums much less, than my insurer can so I swapped over.

So now they are giving me an ultimatum saying if I don’t send them the invoices for my car for the repair they will not accept the claim and my new claim will be rejected.

1stly I took my car to your inspection specialist for the initial sign up to your company and everything was fine, so why give me an ultimatum? What is the initial inspection for?

2ndly I’ve been paying monthly every month for cases like I am in at the moment?

So I want a manager to call me and explain what is incorrect in my claim as I don’t see anything wrong and took out the policy with you guys because of incident like these. I will not rest until my car is fix by king price or have my premiums back and I will never ever suggest king price to anyone because of customer service and giving me an ultimatum like this.