GR
Gerald R
1 reviews | Active since Oct 2023
09 Oct 2023, 08:44
Tv repair
Very unhappy with the assistance i got from king price after a claim on a tv. The matter has not been resolved after a week, extremely high excess payment, the excess is 3/4 the amount of a new tv. I would not recommend their service and will shortly cancel my insurance with them
Helpful (0)
Replies (5)0
Replies (5)
King Price Insurance's replyOfficial
09 Oct 2023, 09:27Hi Gerald,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Royal regards,
The Kings Court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Royal regards,
The Kings Court
King Price Insurance's reply09 Oct 2023, 09:27
Official
Hi Gerald,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Royal regards,
The Kings Court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Claims will be in contact to discuss.
Royal regards,
The Kings Court
GR
Gerald R's updateReviewer Update
09 Oct 2023, 09:49I doubt i will hear from them, up until now they got their supplier to contact me, no one from king price has phoned me regarding this matter
GR
Gerald R's update09 Oct 2023, 09:49
Reviewer Update
I doubt i will hear from them, up until now they got their supplier to contact me, no one from king price has phoned me regarding this matter
King Price Insurance's replyOfficial
09 Oct 2023, 10:31Please note that your concerns were escalated to the claims management team to attend to.
King Price Insurance's reply09 Oct 2023, 10:31
Official
Please note that your concerns were escalated to the claims management team to attend to.
GR
Gerald R's updateReviewer Update
09 Oct 2023, 12:56Most definatly the worst service i have ever recieved from a insurance company, not recommended at all!
GR
Gerald R's update09 Oct 2023, 12:56
Reviewer Update
Most definatly the worst service i have ever recieved from a insurance company, not recommended at all!
King Price Insurance's replyOfficial
10 Oct 2023, 11:29We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply10 Oct 2023, 11:29
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***