HC
Henk C
1 reviews | Active since Feb 2011
22 Feb 2016, 18:25
Trying to cancel a nightmare!!!
I am based in Zambia, and have called and sent various emails to try and cancel my insurance.<br> This seems to be impossible and has cost me a fortune in calls. Every time I was passed on to customer retentions.<br> It seems there's no getting away from these guys. How can I continue to insure a vehicle I have sold???<br> <br> Now 3 weeks after my 1st request they have finally canceled the policy, but I cant get a refund out of them!!!! And the friendly retentions staff wont respond to their email anymore, so here we go again.<br> <br> Royally poor service!
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King Price Insurance's replyOfficial
25 Feb 2016, 16:59Hello Henk101,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that our client care department tried calling you as our cancellations are done telephonically but was unable to reach you to assist with the emails you had sent. Management has arranged to cancel the policy via email as you are in Zambia hence we where unable to contact you. Thank you for your patience and understanding.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that our client care department tried calling you as our cancellations are done telephonically but was unable to reach you to assist with the emails you had sent. Management has arranged to cancel the policy via email as you are in Zambia hence we where unable to contact you. Thank you for your patience and understanding.
Royal regards
The kings court
King Price Insurance's reply25 Feb 2016, 16:59
Official
Hello Henk101,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that our client care department tried calling you as our cancellations are done telephonically but was unable to reach you to assist with the emails you had sent. Management has arranged to cancel the policy via email as you are in Zambia hence we where unable to contact you. Thank you for your patience and understanding.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that our client care department tried calling you as our cancellations are done telephonically but was unable to reach you to assist with the emails you had sent. Management has arranged to cancel the policy via email as you are in Zambia hence we where unable to contact you. Thank you for your patience and understanding.
Royal regards
The kings court