Treat me better King Price. I deserve better.

I wasn't expecting such shoddy service from KP, as an existing client. Sadly l was disappointed. Last Friday I called them asking about cell phone insurance. Chris a friendly consultant, talked me through and gave me a rough estimate on the premium. I asked he give me a call back Monday as I would buy the cellphone over the weekend. On Saturday morning I requested a call. I was called by a very competent consultant Tsepho. He gave me better quotes to consider-much lower than Chris. I asked he call me in an hour so that I could choose the best premium. He never called back. Monday no one called. Tuesday I requested a call back. Chris called later that day. I was unable to take the call. I asked he call me back. He hasn't called since. I requested a call back on KPs website-nothing dololo. I did mention on my called I want the first premium to go off with my car insurance. I even asked Tshepo to see if my premium could be reviewed. All I want is cell phone insurance and premium review. I am walking around with an uninsured phone. Why must I complain to get the service I pay for and will pay for??