Traumatizing interrogation, predatory hikes, and refusal to honor accident repairs.

I am appalled by the lack of empathy and professional ethics at KingPrice. After surviving a traumatic armed ******* and car accident, I was subjected to a grueling hour-long interrogation by their claims staff while still dealing with the trauma of the event.

Following the "repair" at an approved panel beater, I paid for a private inspection at VW which found the engine heat shield loose. Now, 4000km later, VW has confirmed that the left CV joint and tie rod are failing due to accident-related stress. KingPrice has flat-out refused to cover this, claiming they can't "relate it back" to the incident—effectively leaving me with an unsafe vehicle despite paying my premiums and a large excess.

To make matters worse, they hiked my premium by R1000 effective April 2026, explicitly stating they want to 'recover costs' from my claim. This feels like predatory behavior.

I have been trying to cancel my policy for days via WhatsApp, calls, and emails. They have ignored every single request and proceeded to *******ly debit my account today after I had already requested a cancellation.

Avoid KingPrice if you value your mental health or your pocket. They are quick to take your money, but they fight you on valid repairs and make it impossible to leave when they fail you.