TRAUMATISING SERVICE

Despite the assurances and apologies for the lack of proper client service, nothing has changed. I was contacted by a call centre agent to assist with the registration of the claim and he was to revert to me regarding the car hire facility which seemingly was not updated and still nothing, this was on Wednesday the 29th of July and today is the 31st, this particular individual was supposed to come back to me on the same day. I was also advised that my claim number would be sums' to me but guess what? Nothing!!!! Despite the claim being supposedly logged on the 28th the vehicle is accumulating dust in my garage at home as no one has come to pick it up. I am really disappointed in the way this claim is being handled and as I said previously these people appear not to have any interest of clients at heart, TCF does not appear to be part of their vocabulary, it's so amazing how they religiously debit one's bank account including double debits at times. EXTREMELY DISAPPOINTED IN YOUR SERVICE, I guess this is the \Royal Service""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881073;704391;9;5;0;1;0;0;5;15/08/05 16:43;339;NULL;15/08/05 12:53;15/08/05 11:04;Good work;***2;;;Miway: happy with the services, my premium makes sense to me, thanks Thaps;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;315596;357;16;2;0;1;0;0;2;15/08/06 15:58;339;NULL;15/08/06 12:13;15/08/06 10:19;No signal for a whole afternoon;8,71E+12;;***;I recently took a contract with Vodacom, when I ported my number from Cell C to Vodacom via the call centre I was not informed that I would lose network access until the next morning. They just went ahead and did the port without informing me of this, now I won't be able to get into my complex because I have to call the gate for it to open. The agent tried to blame the previous agent that I spoke to by saying he should have told me;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;709333;807;14;2;0;1;0;0;2;15/08/07 15:50;339;NULL;15/08/07 12:03;15/08/07 10:11;No fridge for 2 weeks no food for 2 weeks;8,51E+12;;***;I bought a KIC fridge from Game Vredenburg a year ago. Within this year this fridge has not worked for a total of 5 weeks the latest which is 2 weeks ago. <br> <br> On 26 July 2015 I did put a complain in by Game Vredenburg that my fridge does not freeze or make anything cold. The complaint was assigned to B&D Refrigeration on 27 July 2015 and until this day 7 August 2015 i still don't have a working fridge.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883113;357;16;2;0;1;0;0;2;15/08/12 12:45;339;NULL;15/08/12 8:54;15/08/12 7:06;Policy taking advantage of Consumers;8,41E+12;;***;I paid off my first 2 year phone contract last year and opted for the cheaper airtime only contract. This means I have paid off the device in full, and now simply receive airtime each month. I am now trying to cancel and i am told i need to pay 75% of the remaining full contract value - this is not for the device but airtime! Understand if the device still needs to be paid-off but this has nothing to do with the device. This policy takes advantage of consumers and is surely in violation of the Consumer Protection Act.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883925;869352;15;5;0;1;0;0;5;15/08/17 12:17;339;NULL;15/08/14 8:30;15/08/14 6:38;Most amazing pizza's;;Staff;***;We love Domino's! Great pizza's, the spice? On the crust is just amazing! And the staff is also friendly and they delivered fast. <br> <br> Thanks!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;885249;707890;13;5;0;1;0;0;5;15/08/24 20:42;339;NULL;15/08/17 16:59;15/08/17 15:03;Good service strjdomPark;;Zameer and nicol;;the vehicle went for front repair<br> Zameer and nicol very warm and informative<br> repairs excellent<br> well done<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;439045;720645;14;2;0;1;0;0;2;15/08/23 0:17;339;NULL;15/08/22 20:15;15/08/22 18:38;up to date account with no credit available;8,91E+12;;***;Since iv been unemployed from May 2014 I have had difficulty paying my sportcene account but was paying R100 rather than my R195 installment.On 23 July 2015 I paid my amount due of R1085 which gave me a credit available of R950 which is shown at the bottom of the slip.On the 22nd of August I visit the Markham store to purchase a shirt worth R160 captured by Prince and was told I don't have credit.confused and embarrassed I felt!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;436951;893260;16;2;0;1;0;0;2;15/08/25 13:33;339;NULL;15/08/25 9:36;15/08/25 7:54;Tablet damaged when booked in for repairs;3,58E+14;Edwin Mashaba;***;My tablet was booked in for repairs at MTN Clearwater mall on the 02.08.2015. I did a check with the MTN consultant on the condition of the tablet. There was a dent on the side of the tablet which had been there for over a year (was there the last time it was booked in) they repaired it the last time. Now they cancelled my warranty for the dent and now they say the LCD is chipped. The LCD was not chipped when I booked it in, it was damaged while in MTNs care. The report on the condition consultant filled in didn't state any chipped LCD as well, I have a recorded telephone conversation between the 2 consultants at MTN Clearwater mall as well stating that. Now they want me to pay R330 for the booking in of the device and the repair centre say they received the device in that condition. My question is who will pay for a new LCD for my tablet as it was checked in at MTN Clearwater without this chip and the repair centre cancelled my warranty due to this.<br> Edwin Mashaba is the manager at this store and is most unhelpful, doesn't care who chipped the screen, doesn't want anything to do with it but I booked it in with them. this service from MTN is disgusting. who is going to fix my LCD??;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850652;893260;16;2;0;1;0;0;2;15/09/14 11:37;339;NULL;15/08/29 7:18;15/08/29 5:58;mtn service bad;8,11E+12;mtn billing;***;I called mtn customer service several times to query my account that I have with them I'm paying -500Rnd and get 200 mb per month.The problem is I only have it for a few days then it disappears and no one at customer service can help me or tell me were it goes.I called on the 30th june 2015 and again on the 26 august 2015 up until today I'm still waiting for someone to get back to me.The reference I got on the 30th june *** and on the 26th august ref *** I spoke to Sanelisiwe Mbishe who promised to call me back on the same day.I don't think its fare that I'm paying so much for the bad service that I'm getting.when it comes to mtn getting there money it gets payed f I miss one month my line gets cut very easily.for the past 3 months I've lost - 800rands airtime and bundles.I'm not a happy customer. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887610;748506;1;2;0;1;0;0;2;15/08/31 12:24;339;NULL;15/08/29 8:44;15/08/29 6:45;Cheque Clearance;6,51E+12;Vanessa;***;AFTER 11 DAYS NOBODY OF CAPITEC HAS CONTACT ME AND CHEQUE STILL NOT CLEARED???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;757140;533;25;2;0;1;0;0;2;15/09/14 12:34;339;NULL;15/08/12 8:30;15/09/04 6:55;****** Phones;;postnet;***;on the 6th of August 2015, I used post net services to send two of my phones home, I was told the phones will arrive on the 11th, when They did not arrive I went to post net Ballito to check what happened, the lady who was helping me there was very helpful she printed a report that said that the phones were out for delivering. the following day she called me to let me know that the van that was delivering the phones broke down and the phones were ******, she asked me to make a report of what was inside, the kind of phones that were inside and also to get invoices. I had a Z10 and a Samsung S5 both phones contract phones, i could not get an invoice the service providers printed me contracts which clearly showed how much the phones costs, again the lady that has been helping was very helpful and she kept calling me to ask questions, the last call I got from her was to ask for my banking details but there was no explanation of what was happening, the outcome of the investigation I got nothing, I went to her and ask her about this and she said she is still waiting for head office. it has been a month and I have not received my phones and no feedback. I will never use postnet services.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;352062;1258;14;2;0;1;0;0;2;15/09/07 12:49;339;NULL;15/09/07 8:58;15/09/07 7:10;no proper pricing on shelves;8,31E+12;;***;Good Morning<br> <br> I went into Mr price home on friday 4th September. I bought a few items, and on one of the items, there was no price, it was scratched out with a black pen. So when i got to the till and made payment, i asked how much that specific item was, and she says to me 'the price is there cant you see it' with rotten stinking bad attitude. Then i said to her but on your shelves you have a different price, hence the price on that item is scratched with a black pen, she doesn't even have the audacity to say shes sorry, then i went to the shelves and showed her that you have items on the shelves, you are displaying a price which is not even on the price tag of the items, and yet you come and tell me bull ****. so many items have less prices on them and yet they are placed on a shelve with another value. There is really no order. The store is forever empty when you walk in there, and i believe its because of the attitude of people like her. I was so ****ed off with her that i wanted to return everything i bought and go to a store like sheet street where they treat you with respect and you actually feel welcomed there. The name on the till slip says Matshediso. Please, not again;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;218256;893260;16;2;0;1;0;0;2;15/09/17 17:06;339;NULL;15/09/08 13:23;15/09/08 11:27;Recall / Warranty Assesment;7,31E+12;;***;I have an iphone 6 plus and the back camera is not working, went to the istore, they told me i qualify for a replacement handset as my serial number qualifies as one of the recall models according to apple. I went back to the MTN store where they told me that even if apple think i qualify for a handset replacement they still need to send it in for a warranty assessment.<br> <br> The next question then was, how long for this to happen and before i have an answer, 7 to 14 working days.<br> <br> Is this really how it is supposed to happen or is there an easier way to get this sorted?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893676;1377;1;2;0;1;0;0;2;15/09/14 13:32;339;NULL;15/09/08 8:48;15/09/09 7:53;still waiting for my car papers;***;;***;On the 2nd of December 2014 I called Westbank and requested for the settlement letter of which they sent me that same day and it was valid for 5 days.The same day I took the letter to the bank were the transfer was made and it was settled according to my knowledge. 3 days after I got a call from Westbank saying they have not received the money,I went to Capitec bank to findout what happened Sbongile from capitec spoke to Kgomotso and told them that it was settled on the 2nd and even faxed proof. On the 9th of December I got a call again from Westbank stating that they have received the money but R2200 is outstanding,since I was in the taxi to town that time they called I went to the Capitec bank immediately I got to town,they adviced me to go to FNB bank since it didnt make sense the R2200 outstanding story.I went to FNB and they called Westbank and the lady I got that day checked and said I didnt owe Wesbank anything and she was preparing my papers to be posted and even gave her my postal address since I was away on holidays.Early this year I got a call from Westbank again asking me when am I going to pay the outstanding amount. I told them I was waiting for my papers.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;358980;26;9;5;0;1;0;0;5;15/09/09 15:47;339;NULL;15/09/09 12:04;15/09/09 10:08;Claim processed smoothly;8,51E+12;Marlene Potgieter;***;Filed a claim for an 'Out and about' item which was processed and investigated amicably. Im impressed with the service. Been with Outsurance since 2011 and im happy here.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;297960;357;16;2;0;1;0;0;2;15/09/14 14:34;339;5;15/09/14 10:51;15/09/14 8:55;Contact Not Cancelled;004W~W24V ;;***;I emailed vodacom on the 4th of August to request that when my contract expire I wish to cancel and not automatically renew the contract. I even received a \computer generated\"" email confirming receipt of my communication/request. I have however received another bill. I am no longer being charged for the device (since I never upgraded) but still for the data which isn't used and my request to cancel the contract has just been ignored! THIS TYPE OF SERVICE IS WHY PEOPLE CANCEL CONTRACTS AND GO TO OTHER NETWORKS!?!?!!"""