Train your staff to be polite

I am extremely upset with Steven Coetze from the Claims Department.

He has no customer etiquette and should be taught manners

I spoke to him telephonically on 2 occasions and he was rude

As well, he says that I cannot be paid out a 3rd party claim as the perisn driving the vehicle that is insured with King Price is not the insured person. I asked him to send me proof of such and he refuses

I then spoke to his Manager, Thabile Dlepu who sent me an email that I am not happy with