Tracey Miller: Great follow up on my policy query

<p>After a break in at our house last year August we installed an alarm system. I phoned KingPrice last year October to inform them that we have installed an alarm and joined an alarm company, and requested them to update my policy. The policy was not updated by the consultant which resulted us paying a higher home content insurance rate than needed. I phoned again in March/April this year to follow up and requested again to update my policy and expected a lower premium. Instead, the consultant informed me that my premium will be even higher, due to the normal annual increase. I requested that a senior consultant or her manager must phone me. Tracey Miller personally phoned me, updated my policy, checked the call logs and refunded me for the few months that the policy was not updated, and I now have an excellent monthly premium. Thank you Tracey for all your effort and making me as a customer feel very special and unique. Just because of you I have decided to stay with KingPrice insurance (after having serious thoughts of getting quotes from other companies). You really were a star!</p>