KN
Kealeboga N

1 reviews | Active since Dec 2015

09 Dec 2015, 16:31

TOW TRUCK ARRIVES 3 HOURS LATER!

I am very disappointed with the level of service I received from King Price this morning. My car broke down at 08:30 and I only got towed at 11:48, after throwing multiple tantrums and voicing my frustrations about how I was at risk for being female and stranded in a vulnerable area close to the freeway. <br> <br> I spoke to the call centre agent who was organizing a tow truck 10 times, and explained explicitly where I was. When the tow truck driver arrived, he was agitated because he found me at a \different location"to the one that was initially sms'd to him. I find this highly appalling because I explained my location to the King Price agent"

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Replies (1)
King Price Insurance
King Price Insurance's reply11 Dec 2015, 13:32
Official
Hello @Kea_N,

Thank you for bringing the above to our attention.
According to our records you have been contacted by Europ Assistance regarding this matter and apologised for the service you have received.

Should you require any additional information, please do not hesitate to contact us.

Royal regards
The Kings Court