Too busy to take my insurance claim

At 15:32 I phoned King price call centre to submit my claim. First I was sent form one call centre agent to another call centre agent. I was put through to an agent by the name of Beka Raimundo, he told me that he could not assist me because their call centre was too busy. My question is why did the agents pick up my call if they are too busy. I am not impressed with the service. This Beka guy told me that someone from King Price would call call me, no one called me. It's funny how they are available when you looking for insurance quote but too full for claims!!!!!!<br> <br> Worst insurance company, ever.