TM
Thapelo M

1 reviews | Active since Mar 2020

31 Oct 2023, 10:19

Today, I received the annual policy review documents and I immediately realized they duplicated my claims and brought it to their attention

Today, I received the annual policy review documents and I immediately realized they duplicated my claims and brought it to their attention. The consultaltant called me back to remove the extra claim they put on my profile, but to my surprise, the premium immediately went up again. This even was less than an hour apart. I asked him to rather remove the changes, but he said there's nothing he can do. I am now even afraid to call another consultant to make corrections because the premium might increase again. Not first experience with this insurance. I have been with them for almost 2 years now. The consultant was a bit harsh, he didn'teven confirm the new premium with me before processing like others would normally do to avoid this incident. Yet he said he's the supervisor.

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Replies (1)
King Price Insurance
King Price Insurance's reply31 Oct 2023, 11:02
Official
Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!
These costs aren't linked to the value of your car, which as you know, depreciates monthly. And unlike other insurers, King Price takes this into account and DECREASES your comprehensive car insurance premium every month. Our retentions team will be in contact to discuss.